Links List 5.9.08

ITIL processes can’t make up for common sense, says Chen Shapira. She gives an example of another DBA asking her to take over a few tasks, which involved testing in production data and opening a change in the change management system. She also cites a previous incident which cost users 1-2 hours of downtime.

Social network downtime is examined by ReadWriteWeb, who reports on a recent Royal Pingdom report about Twitter. The service may seem to have a lot of downtime (and leads the way for downtime in social networks), but still has seen 98.72% uptime percentage for the first third of the year.

Tim discusses automated testing, change management and requirements, stating that, “Engineers sitting about with a little too little to do and no way to roll changes out without the aegis of a full project to work under because there was too little QA to see our changes safely through into production. Push and pray was certainly out the question….”

Network world talks about stress testing on applications to improve performance, considering a large influx of traffic and how it will affect an application.

Popularity: 10% [?]

Filed Under: Change Management, Downtime, IT Operations, ITIL, Testing